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I called for an oil change on my car and asked directly for the service department and after listening the the guy talk constantly on hold because they want to do that instead of music, I finally get the service department and set up my oil change. No sooner than I...
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Anonymous
GroteAutomotive

We apologize that you had difficulty making an appointment for your oil change we have a dedicated scheduler that would be happy to help you make your appointments. And if eve...

#1093922
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I actually had a good experience both times I purchased from Grote. I have excellent credit but I didn't want to pay factory dealership prices for pre-owned. Grote doesn't have all that overhead and the value of the vehicle is the same whether I pay Glenbrook for my...
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Anonymous
GroteAutomotive

Thank you for the great Review! We work very hard to take care of our customers and we truly appreciate you choosing us from which to purchase your truck.

5.0
I liked
  • Fun atmospher
  • Lower prices than anywhere else
  • Customer service and staff
#1065906
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We arrived at GroteAutomotive @1:30 & were greeted w/ happy smiles right away. We did the credit report & all that entails. We were never told what we could qualify for, they showed us a car right away that they seemed to want to be rid of, a Ford Edge & proceeded to...
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Anonymous
GroteAutomotive

We apologize that you did have a positive experience with us that day. We work very hard to take the time to find the right financing and vehicle that fits you and your life. ...

Anonymous
Anonymous

When you're presented with a "take it or leave it" , in my experience it's most often best to leave it. They did you a favor. Go somewhere else.

1.3
#1055948
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Great Experience at Grote Automotive!

Grote Automotive
#1113533
5.0
Details
I had the best experience when purchasing my vehicle. They gave me a personalized visit. They made me feel special and appreciated! I sent my mother in and she had the same experience! Love Fred Grote!
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Grote Automotive - Haven't been yet heard to many bad things

Grote Automotive
#1086946
4.0
Details
I have been going over reviews and ppl saying your 7 dollars down payment is false my credit is 485 not paying over 150 a month i need know straight up if im really going get this deal ill have drive over hour away well my ride he going be pissed if i don't get a car for wasting his time and gas
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Customer service

Short Review on March 16, 2017

Grote Automotive
#1021813
4.8
Details
I have bought 3 cars from Grote. Every time they seem to get me a better deal
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Grote Automotive Customer Care Review

Grote Automotive
#936679
5.0
Details
Had a great experience at Grote. Quick and very friendly. Thanks to Brian and Joe my wife got a nice reliable vehicle.
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Stopped by this establishment last week for just a look see for a small car for my college bound daughter. Told Brian I had fair credit and was not trying to have a lot of hard pulls on my credit report. Well, while I'm sitting there, they ran my credit through 7...
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Anonymous
GroteAutomotive

Thank you for the review. We apologize you did not have the 5 star experience we work hard to provide to our customers. It is understandable that you might be frustrated. The ...

1.0
#1051833
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While reading the reviews I still gave them a chance. I had a great experience and personally saved over $3000!!!! The service from Patrick in the service department has been nothing but TOP notch as well. Since the first time I stepped into the dealership I was...
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5.0
#928356
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In spite of the commercials, I decided to stop into Grote Automotive on my way home from work last week. I wanted a reliable vehicle with all wheel drive for my son to drive back and forth to school. The experience was not stressful and they actually tried to make it...
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4.5
I liked
  • Fun atmospher
  • Customer service and staff
#923058
Reply to reviews
Terrible experience! The car I purchased has had issues every other month! And of course nonr of it is covered under the warranty they gave me. Already paying close to $500/mo at 27% interest for a car i cant drive half of the time. And they been no help! Service...
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Anonymous
Anonymous

The brakes on both sides of a vehicle should ALWAYS be done at the same time. If only one side needed done, then a caliper was hanging up or dragging. Even in that situation,...

1.1
Product
#922921
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His screaming advertising is NOT a pleasant thing to wake up to when you don't have your eyes open yet and haven't had your first cup of coffee. I quit watching the weekday morning news because of his screaming anatomy. They also push his screaming every ten minutes...
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Anonymous
Anonymous

I rather like the energy of the commercials. I find them fun and eye-catching. I like the way they change for the various seasons and holidays. I assume the actors ( other tha...

GroteAutomotive
GroteAutomotive

HI there,There is not disrespect intended when we advertise. We want people to remember us when they think about purchasing a vehicle. We have never associated our commercials...

1.0
I didn't like
  • Screaming
#914962
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I talk lady on phone promised me the world said I was approved with 0 down got up there they want 1500 hundred down I called them back to complain and the guy said he get back to me the next day and steal never heard from them so if u want people that lie to u that's...
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Anonymous
Eric

It was the Fort Wayne store and they also sAid they pay 4000 over Kelly blue book then when got up there and guy did not look at the van and said they give me 1000 dollars so ...

#881006
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I haven't been near that store, ever. I don't really plan to at all. His commercials are an atrocity. They are an assault on all the senses. He's annoying as all get out, and he's like a virus. He showed up out of nowhere, and is now polluting the Fort Wayne,...
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Anonymous
Anonymous

Find something really important to complain about. What is wrong with you whiners?!

Anonymous
Anonymous

I agree. I can't find the mute button fast enough to shut him up. His screaming and the antics of the idiots behind him are just plain ***. I would never waste my time goin...

#859878
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